Knowledgebase - Website Solutions

Adding a Support Contact You can add additional contact e-mails in our billing and support system HERE then "Update Your...

Do you offer custom packages? We do offer custom packages if none of our plans will meet your needs such as if you need a plan...

Help! I cannot access my cPanel, WHM or e-mail All of our servers will automatically temporarily block you from any service you attempt to log...

How do I access my cPanel? Accessing your cPanel directly You can get to your control panel by appending "/cpanel" on to...

How do I backup my website? Login to your control panel and click on "Backups" Select "Full Backup" from the...

How do I cancel my hosting account? To cancel your hosting service: Log into our Billing and Support System HERE. Click...

How do I change my passwords? (Client Area, cPanel, FTP, Webmail) To change your Client Area password: 1. Log into the Client Area 2. Click "My...

How do I restore a backup? If you've previously downloaded a backup copy of your website through your cPanel Control Panel,...

How do I upgrade my plan? Is there any downtime if I upgrade? You have the power to upgrade your plan at any time in our billing and support system HERE. To...

I lost or forgot my cPanel or WHM password, how can I reset it? Resetting your cPanel password is easy and can be handled directly by you without contacting...

What nameservers should I use? All of our shared, reseller, and semi-dedicated services use the same DNS cluster and the...

Why wasn't I warned that I was going to be suspended before I was suspended? Unfortunately there are many situations where immediate suspension is the only course of action...

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